Refund Policy

Overview

This Refund Policy explains how we handle cancellations and refunds for services booked through northpointreviewlabs.com. We aim to be fair and transparent.

Cancellation Before Work Begins

If you cancel before any work has started, you are entitled to a full refund of any deposit or pre-payment within 14 business days.

Cancellation After Work Has Started

If work has already begun, refunds are calculated based on the proportion of work completed. Completed milestones are non-refundable. Any unused deposit balance will be returned.

Unsatisfactory Service

If you are not satisfied with the final deliverable, contact us within 14 days. We will review your concerns and, where appropriate, provide a revision, partial refund or credit.

How to Request a Refund

Send a written refund request to northpointreviewlabs@gmail.com or through our contact form. Include your order reference and reason for the request. We respond within 10 business days.